Problem
- Large local employer closed causing a loss of local tax revenues: Homecare budget cut by 35%
- Structural changes needed to continue delivering the same level of homecare service with a significantly reduced budget
Solution
- Strategic Optimisation carried out with R2 to support informed decision-making. Scenarios were modeled to demonstrate the effect of changes to care package design, work patterns and team structures
- As a result of Strategic Optimisation several changes were made:
- Time flexibility of some visits was increased by 30 minutes
- Work patterns changed: Some work shifts start 30 minutes earlier to better manage peaks
- Cooperation between teams to boost efficiency
- R2 Optimiser taken into operational use to enable efficient operation and continued savings
Result
- Cost targets met with no reduction in homecare services
- Staff utilisation (client contact time) increased by 50%
- Staff are less rushed due to better planning and structural changes which better aligned capacity and demand
- Eliminated reliance on agency staff
