Problem
- Carers and planners found it impossible to fulfill all orders
- Visits were missed or cut short in orded to reach the next client
- Client satisfaction was low due to untimely and rushed visits
- Carers were dissatisfied due to the rush and stress of work
Solution
- Modelling with R2 showed that it was physically impossible to fulfil all orders with the required service times and the available staff
- R2 was used to model different scenarios and determine the optimal team sizes, service times and time windows
- R2 taken into operational use to enable efficient operation and continued savings
Results
- Improved care quality when no more visits were missed or rushed
- Balanced work force planning and routing
- Staff satisfaction increased due to structured and stable work plans
